Engagement Manager

Seattle, Washington, United States · Client Services

Description

We are currently looking for both full-time and contract candidates.

As an Engagement Manager (EM) you are both a team leader and contributor. You will collaboratively drive strategy and delivery of a product that meets client expectations and user objectives. You will own and be accountable for the entire project lifecycle from contracting through delivery, including maintenance and/or the transition to a client-side team.


What You’ll Do:

EMs wear a variety of hats depending on the needs of our clients and products. Our core philosophy is delivering software as Lean/Agile as we can - prioritizing, eliminating waste and continuous improvement are integral to this role. That said, you should approach our process with clarity in what the outcomes are but flexibility in how we achieve those - and always an openness to collaborate.

As an advocate for the Substantial approach to design and development, you will ensure clients are read into our process and feel a part of our product teams. You are an enthusiastic evangelist for the products we build and the problems we solve and you embody and model the Substantial values.

Your work will focus on four key areas:


About Substantial

Substantial is a Seattle-based digital product studio. We build experiences to empower and connect people through the web, mobile, and connected devices. Our work ranges from mobile apps to large, embedded multi-touch installations for Fortune 500s, startups, social impact organizations, and local to global brands. No matter what we’re focused on, the products we build go beyond just development and design – we’re here to solve problems, create responsibly, and build relationships.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

Who You Are:

You have the experience:


About Substantial

Substantial is a Seattle-based digital product studio. We build experiences to empower and connect people through the web, mobile, and connected devices. Our work ranges from mobile apps to large, embedded multi-touch installations for Fortune 500s, startups, social impact organizations, and local to global brands. No matter what we’re focused on, the products we build go beyond just development and design – we’re here to solve problems, create responsibly, and build relationships.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits

We offer a comprehensive set of benefits designed to help you do your best work and support your life in & out of the office.

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